AI summaries that explain your accounts — instantly
Turn raw product usage into clear, human-readable insights that highlight risk, momentum, and opportunity.
Understand any account in seconds — without digging through dashboards or event streams.
Why AI summaries matter
Most teams swim in data but struggle to understand what it means. Engagement scores, events, trends, activation steps — it's all there, but translating it into a clear story takes time. AI summaries turn complex behaviour into concise explanations of what's going well, what changed, and what needs attention.
- No more manual account reviews
- No more guesswork about what caused a score to move
- Clear, consistent insights everyone can act on
Key capabilities
Account summaries
A short narrative that explains the health, momentum, and key behaviours of any account.
Trend insights
See what's new, improving, declining, or unusual — without running reports.
Behaviour highlights
Spot the events or features driving engagement (or causing it to drop).
How it works
Accoil collects your usage data
Scores, segments, events, trends, traits — all the signals about customer behaviour.
The engine identifies what's changed
Drops and spikes in usage, segment movements, activation progress, and more.
AI generates a concise written insight
A short, clear summary that explains what happened, why it matters, and is generated in a privacy-aware way — without sharing account names, user details, or personal data with external LLMs.
Summaries update continuously as customer behaviour changes.
Integrations & actions
AI summaries can be viewed directly inside Accoil and accessed via API, making it easy to surface context wherever your teams work.
Team tools
Surface summaries inside tools like Jira, Intercom, or HubSpot where supported.
API access
Access summaries programmatically to review them inside internal systems and workflows.
In-app visibility
View summaries directly on each account in Accoil — no scripts or automation required.
What this unlocks
For customer success
- Understand the health of any account instantly
- See who to contact and why
- Know what guidance to give customers based on behaviour
For sales & expansion
- Quickly understand the state of an expansion account
- Identify advocates and champions to reach out to
- Time expansion conversations based on real momentum
For product teams
- See overall account health before reaching out for research
- Identify advocates and high-usage accounts
- Spot missing features or behaviours worth investigating
For management
- Quick, objective understanding of any account before meetings
- Clear visibility into overall health and momentum
- Data-driven decisions without dashboard digging
“The summaries saved us hours. Instead of digging into dashboards, we get a clear picture of what changed and what we should do next.”
See how Accoil works
Discover how AI summaries — and the rest of Accoil's insights — can help your teams understand customers and act with confidence.
- Built with privacy-aware AI
- Works with your existing usage data
- No setup scripts required