Intercom + Accoil
See product engagement and account health in your Intercom Inbox so every conversation is informed and every message is relevant.
Why this integration matters
Intercom shows you who's talking. Accoil shows you how they're using your product.
When Sales, CS, or Support opens a conversation in Intercom, they need context -- not just a name and email. With Accoil data synced to Intercom, every interaction becomes smarter and more personalised.
With Accoil in Intercom, your teams can:
- See engagement scores and account health directly in the Inbox widget
- Target messaging based on activation status, usage patterns, or segment membership
- Respond to support queries with full visibility into user behaviour
- Identify at-risk accounts during live conversations
What you can do with this integration
View engagement in the Inbox
The Accoil widget displays user and account metrics in real time while you chat or review tickets.
Sync segments for targeted messaging
Send Accoil segments to Intercom as custom attributes, then use them to trigger campaigns or filter audiences.
Personalise responses with context
Support and CS teams can see if a user is activated, stuck, or highly engaged before they reply.
Trigger outreach based on usage
Use Accoil data in Intercom workflows to send onboarding tips, upgrade prompts, or retention campaigns.
How it works
Accoil syncs user and account data into Intercom as custom attributes. This includes engagement scores, activation status, segment membership, and more.
An Accoil widget appears in your Intercom Inbox, showing real-time engagement metrics and account health for the user or company you're viewing.
You can then use those attributes to build audience segments, trigger automated messages, or simply give your team context during live conversations.
Who this is for
This integration is ideal for B2B SaaS companies that:
- Use Intercom for customer communication or support
- Want to personalise messaging based on product behaviour
- Need visibility into engagement during live conversations
- Run lifecycle campaigns tied to activation or usage milestones
Why Accoil is different
Built for B2B SaaS account workflows
Engagement is calculated for users and accounts, not just individuals.
Clear 0-100 scoring
Teams don't have to interpret event noise — scores are ready to use.
Operationally ready
Segments and scores slot straight into Intercom workflows.
No complex mapping
Accoil handles the heavy lifting so teams get clean, actionable data.
Ready to get started?
Connect Intercom to Accoil and start seeing engagement insights where your team already works.