Slack + Accoil
Get real-time engagement alerts and pull account insights with slash commands -- all without leaving your team's main workspace.
Why this integration matters
Your team lives in Slack. Your product data lives in Accoil. This integration brings the two together so decisions happen faster and nothing slips through the cracks.
When engagement shifts or a key user goes quiet, waiting for someone to check a dashboard means delays. With Accoil in Slack, alerts arrive the moment something matters -- and anyone can pull account details on demand.
With Accoil in Slack, your teams can:
- Get notified when accounts hit key engagement milestones or show signs of churn
- Use slash commands to instantly check account health or user activity
- Act faster on at-risk accounts without context-switching
- Keep Sales, CS, and Support aligned on what's happening in real time
What you can do with this integration
Receive real-time alerts
Set up notifications for high engagement, activation milestones, churn risk, or any custom trigger from Accoil Automations.
Query accounts with slash commands
Use /accoil commands to pull engagement scores, top accounts, or user details without opening another tab.
Share insights across teams
Post engagement updates to the right channel so everyone stays informed and can respond quickly.
Prioritise outreach in real time
Sales sees when accounts are ready to convert. CS spots churn risk early. Support identifies users who need help.
How it works
Once connected, Accoil can send alerts to any Slack channel based on the Automations you configure. You choose the conditions -- like a user becoming highly engaged or an account dropping below a health threshold.
Your team can also use slash commands like /accoil top-accounts or /accoil user [email] to query engagement data on demand, making it easy to check context mid-conversation.
All of this happens inside Slack, so your team stays focused and informed without needing to jump into another tool.
Who this is for
This integration is ideal for B2B SaaS companies that:
- Use Slack as their primary communication platform
- Want faster response times on engagement signals
- Need cross-functional visibility into product usage
- Prefer alerts and quick lookups over dashboard visits
Why Accoil is different
Built for B2B SaaS account workflows
Engagement is calculated for users and accounts, not just individuals.
Clear 0-100 scoring
Teams don't have to interpret event noise — scores are ready to use.
Operationally ready
Segments and scores slot straight into Slack workflows.
No complex mapping
Accoil handles the heavy lifting so teams get clean, actionable data.
Ready to get started?
Connect Slack to Accoil and start seeing engagement insights where your team already works.