Zendesk + Accoil
See customer engagement and account health directly in Zendesk so your support team has the context they need to help effectively.
Why this integration matters
Support tickets don't tell the whole story. Accoil adds the missing context: how the customer is actually using your product.
With the Accoil widget inside Zendesk, your support agents can see customer engagement, account health, and usage trends without leaving their ticketing system.
This means faster, more informed responses — and fewer escalations.
- See customer engagement and account health directly in Zendesk tickets
- Understand the context behind each support request
- Identify customers who need extra assistance
- Provide more personalized and effective support
When support agents have product context, they can resolve issues faster and deliver better customer experiences.
What you can do with this integration
View engagement in Zendesk
The Accoil widget displays customer engagement data, account health scores, and usage trends directly in Zendesk tickets.
Understand ticket context
Agents can see if a customer is highly engaged, at risk, or struggling — giving them the context to tailor their response.
Identify at-risk customers
Spot customers with declining engagement or low health scores and flag them for proactive follow-up.
Improve response quality
Agents can provide more personalized support by understanding the customer's product usage and history.
How it works
Install the Accoil app from the Zendesk Marketplace.
Once installed, the Accoil widget appears in Zendesk tickets, displaying customer engagement data and account health metrics in real time.
Support agents can view this data while responding to tickets, giving them the context they need to provide better assistance.
Note: This is a widget-only integration. It displays Accoil data in Zendesk but does not sync data back to Accoil.
Who this is for
This integration is ideal for support teams that:
- Use Zendesk as their support ticketing system
- Track product usage via Accoil
- Want agents to have full context on customer health and engagement
- Need to identify at-risk customers during support interactions
Why Accoil is different
Built for support workflows
The widget fits seamlessly into Zendesk tickets, right where agents need it.
Real-time insights
Agents see up-to-date engagement and health data without leaving Zendesk.
No setup complexity
Install the app from the Zendesk Marketplace and start using it immediately.
Clear, actionable metrics
Engagement scores and health indicators are easy to understand and act on.
Install the Zendesk Widget
Add the Accoil app to Zendesk and give your support team the context they need.