Claude + Accoil
Make engagement insights easier to read and tailored to your team's preferred style with Anthropic's Claude.
Why this integration matters
Accoil generates all your engagement metrics and user behaviour insights. Claude formats and presents them in a way that matches your team's preferred style.
Raw engagement data can be overwhelming. Claude transforms it into structured, easy-to-read summaries that fit your workflow - whether you prefer concise bullet points, detailed analysis, formal reports, or casual updates.
When you enable Claude-enhanced insights, your teams can:
- Format insights to match your team preferred communication style
- Generate structured, scannable summaries for faster comprehension
- Tailor presentation for different audiences (Sales, CS, Support)
- Maintain depth whilst improving readability
Whether reviewing accounts in Accoil or accessing summaries in Intercom or HubSpot, Claude-enhanced insights ensure your team gets the information they need in the format they prefer.
What you can do with this integration
Tailored presentation styles
Choose how insights are presented - concise summaries, detailed analysis, formal reports, or casual updates - to match your team workflow.
Structured, scannable summaries
Receive well-organised insights with clear sections, bullet points, and highlighted key findings for faster comprehension.
Context-aware formatting
Claude adapts the presentation based on the type of insight, ensuring account health, engagement trends, and risk factors are all clearly communicated.
Consistent across tools
Enhanced insights appear with the same clarity in Accoil and sync seamlessly to connected applications like Intercom and HubSpot.
How it works
Accoil continuously generates engagement metrics and user behaviour insights, which are always available in their original form.
When enabled, these insights are securely processed - with all user and account identifiers anonymised - through Anthropic Claude API.
Claude formats and structures the insights according to your preferences, making them easier to read whilst maintaining their analytical depth.
The enhanced insights are integrated into both Accoil interface and your connected applications like Intercom or HubSpot.
All data is anonymised before processing, and you can optionally use your own Claude API key for additional control.
Who this is for
This integration is ideal for teams that:
- Want insights presented in a format that matches their workflow
- Need structured, easy-to-read summaries for faster decision-making
- Value customisable presentation styles for different audiences
- Use Accoil with Intercom, HubSpot, or other connected tools
Why Accoil is different
Enhancement, not replacement
Accoil generates all insights natively. Claude improves how they are presented - you always have access to the original data.
Privacy-first processing
All user and account identifiers are anonymised before being sent to Claude, ensuring data privacy.
Customisable preferences
Configure your preferred insight style in the Preferences Panel - concise, detailed, formal, or casual.
Optional API key
Use your own Claude API key for enhanced control over processing and costs.
Ready to get started?
Connect Claude to Accoil and start tailoring insights to your team's preferred style.