Jira Service Management + Accoil
See customer engagement and account health directly in Jira Service Management so your support team has the context they need to help effectively.
Why this integration matters
Service requests don't show the full picture. Accoil adds the missing layer: how the customer is actually using your product.
With the Accoil widget inside Jira Service Management, your support agents can see customer engagement, account health, and usage trends without leaving their ticketing system.
This means faster, more informed responses — and better customer outcomes.
- See customer engagement and account health directly in JSM tickets
- Understand the context behind each service request
- Identify customers who may need extra assistance
- Deliver more personalized and proactive support
When support teams have product context, they can resolve issues faster and create better customer experiences.
What you can do with this integration
View engagement in JSM
The Accoil widget displays customer engagement data, account health scores, and usage trends directly in service requests.
Understand request context
Agents can see if a customer is highly engaged, at risk, or struggling — helping them tailor their response.
Spot at-risk customers
Identify customers with declining engagement or low health scores and flag them for proactive outreach.
Improve support quality
Agents can provide more personalized assistance by understanding the customer's product usage and history.
How it works
Install the Accoil app from the Atlassian Marketplace.
Once installed, the Accoil widget appears in Jira Service Management requests, displaying customer engagement data and account health metrics in real time.
Support agents can view this data while responding to requests, giving them the context they need to provide better assistance.
Note: This is a widget-only integration. It displays Accoil data in JSM but does not sync data back to Accoil.
Who this is for
This integration is ideal for support teams that:
- Use Jira Service Management as their support platform
- Track product usage via Accoil
- Want agents to have full context on customer health and engagement
- Need to identify at-risk customers during support interactions
Why Accoil is different
Built for JSM workflows
The widget integrates seamlessly into service requests, right where agents need it.
Real-time insights
Agents see current engagement and health data without leaving JSM.
Simple installation
Install the app from the Atlassian Marketplace and start using it immediately.
Clear, actionable data
Engagement scores and health indicators are easy to understand and act on.
Install the JSM Widget
Add the Accoil app to Jira Service Management and give your support team the context they need.