Microsoft Teams + Accoil
Get real-time engagement alerts and pull account insights with bot commands — all without leaving your team's Microsoft 365 workspace.
Why this integration matters
Your team lives in Microsoft Teams. Your product data lives in Accoil. This integration brings the two together so decisions happen faster and nothing slips through the cracks.
When engagement shifts or a key user goes quiet, waiting for someone to check a dashboard means delays. With Accoil in Microsoft Teams, alerts arrive the moment something matters — and anyone can pull account details on demand.
With Accoil in Microsoft Teams, your teams can:
- Get notified when accounts hit key engagement milestones or show signs of churn
- Use bot commands to instantly check account health or user activity
- Act faster on at-risk accounts without context-switching
- Keep Sales, CS, and Support aligned on what's happening in real time
What you can do with this integration
Receive real-time alerts
Set up notifications for high engagement, activation milestones, churn risk, or any custom trigger from Accoil Automations.
Query accounts with bot commands
Use @accoil bot commands to pull engagement scores, top accounts, or user details without opening another tab.
Share insights across teams
Post engagement updates to the right channel so everyone stays informed and can respond quickly.
Prioritise outreach in real time
Sales sees when accounts are ready to convert. CS spots churn risk early. Support identifies users who need help.
How it works
Once connected, Accoil can send alerts to any Microsoft Teams channel based on the Automations you configure. You choose the conditions — like a user becoming highly engaged or an account dropping below a health threshold.
Your team can also use bot commands like @accoil top-accounts or @accoil user [email] to query engagement data on demand, making it easy to check context mid-conversation.
All of this happens inside Microsoft Teams, so your team stays focused and informed without needing to jump into another tool.
Who this is for
This integration is ideal for B2B SaaS companies that:
- Use Microsoft Teams as their primary communication platform
- Want faster response times on engagement signals
- Need cross-functional visibility into product usage
- Prefer alerts and quick lookups over dashboard visits
Why Accoil is different
Built for B2B SaaS account workflows
Engagement is calculated for users and accounts, not just individuals.
Clear 0-100 scoring
Teams don't have to interpret event noise — scores are ready to use.
Operationally ready
Segments and scores slot straight into Microsoft Teams workflows.
No complex mapping
Accoil handles the heavy lifting so teams get clean, actionable data.
Interested in this integration?
Microsoft Teams integration is coming soon. Get in touch to be notified when it's available or to discuss your requirements.